/* Noorieh V9.5 — shipping, FAQ, professional ticketing and advanced assistant */

/* FAQ grid fix */
.n94-faq__grid{align-items:start!important;grid-auto-rows:max-content!important}.n94-faq__item{align-self:start!important;height:auto!important;min-height:0!important;overflow:hidden}.n94-faq__item:not([open])>p{display:none!important}.n94-faq__item[open]>p{display:block!important}.n94-faq__item summary{min-height:52px;box-sizing:border-box}.n94-faq__item[open]{border-color:#b9d0ef;box-shadow:0 12px 32px rgba(13,57,102,.08)}

/* Local courier collect */
.courier-collect-box{margin-top:16px;padding:16px;border:1px solid #bfd7f5;border-radius:16px;background:linear-gradient(145deg,#f5f9ff,#eef7ff)}.courier-collect-box[hidden]{display:none!important}.courier-collect-box__head{display:flex;align-items:center;gap:11px;margin-bottom:12px}.courier-collect-box__head>span{display:grid;place-items:center;width:42px;height:42px;border-radius:13px;background:#145caa;color:#fff}.courier-collect-box__head b,.courier-collect-box__head small{display:block}.courier-collect-box__head small{color:#60758b;margin-top:3px}.payment-options--compact{grid-template-columns:repeat(2,minmax(0,1fr))}.shipping-settings-grid{align-items:start;margin-bottom:18px}.shipping-help-card{background:linear-gradient(145deg,#0d2c50,#154f89)!important;color:#fff}.shipping-help-card h2{color:#fff}.admin-checklist{display:grid;gap:11px;margin:0;padding:0 20px 0 0;color:#d9e9f8;line-height:1.8}.admin-checklist code{background:rgba(255,255,255,.12);color:#fff;padding:2px 7px;border-radius:7px}.switch-card{display:flex!important;flex-direction:row!important;align-items:center!important;gap:10px;padding:12px;border:1px solid #d8e5f1;border-radius:13px;background:#f8fbfe}.switch-card input{width:auto!important}.switch-card span b,.switch-card span small{display:block}.switch-card span small{color:#6d7f91;margin-top:2px}

/* Ticket command center */
.ticket-command-head{display:flex;justify-content:space-between;align-items:flex-end;gap:20px;margin-bottom:18px}.ticket-command-head h2{margin:4px 0 5px;font-size:28px}.ticket-command-head p{margin:0;color:#718096}.ticket-kpis{display:grid;grid-template-columns:repeat(5,minmax(0,1fr));gap:12px;margin-bottom:18px}.ticket-kpis>a{display:flex;align-items:center;gap:12px;padding:16px;background:#fff;border:1px solid #dce7f1;border-radius:17px;color:#173653;box-shadow:0 8px 28px rgba(17,49,79,.05);transition:.18s}.ticket-kpis>a:hover{transform:translateY(-2px);border-color:#9ec0e8;box-shadow:0 14px 34px rgba(17,49,79,.09)}.ticket-kpis>a>span{display:grid;place-items:center;width:42px;height:42px;border-radius:13px;background:#ecf4ff;color:#165dff}.ticket-kpis b{display:block;font-size:23px;line-height:1}.ticket-kpis small{display:block;margin-top:5px;color:#718096}.ticket-filter-card{margin-bottom:18px}.ticket-filters{display:grid;grid-template-columns:minmax(260px,1.5fr) repeat(3,minmax(120px,.7fr)) auto auto auto;gap:9px;align-items:center}.ticket-filter-search{display:flex!important;flex-direction:row!important;align-items:center!important;gap:8px;border:1px solid #d7e2ec;border-radius:12px;padding:0 11px;background:#fff}.ticket-filter-search input{border:0!important;box-shadow:none!important;padding-right:0!important}.ticket-waiting-check{display:flex!important;flex-direction:row!important;align-items:center!important;gap:6px;white-space:nowrap}.ticket-waiting-check input{width:auto!important}.ticket-table-card{padding:0!important;overflow:hidden}.ticket-table th,.ticket-table td{vertical-align:middle}.ticket-table td:first-child{min-width:220px}.ticket-number{display:inline-flex;font-weight:900;color:#165dff;margin-bottom:5px}.ticket-subject{display:block;max-width:310px}.ticket-table td small{display:block;color:#7b8da0;margin-top:4px}.ticket-priority{display:inline-flex;align-items:center;justify-content:center;min-width:62px;padding:5px 9px;border-radius:999px;font-size:11px;font-weight:900}.ticket-priority--low{background:#edf2f7;color:#536477}.ticket-priority--normal{background:#e8f2ff;color:#145ca7}.ticket-priority--high{background:#fff3dc;color:#9a5c00}.ticket-priority--urgent{background:#ffe8e8;color:#b42318}.ticket-row--overdue{background:#fff8f7!important}.ticket-row--overdue td:first-child{box-shadow:inset -3px 0 #d92d20}.ticket-sla{display:block;color:#31506e}.ticket-sla--late{color:#c01d14}.btn-sm{padding:7px 10px!important;font-size:11px!important}

.ticket-detail-head{display:flex;justify-content:space-between;align-items:flex-end;gap:20px;padding:20px;margin-bottom:18px;border:1px solid #dce7f1;border-radius:18px;background:linear-gradient(145deg,#fff,#f7fbff)}.ticket-back{display:inline-flex;align-items:center;gap:6px;color:#52708e;font-size:12px;margin-bottom:10px}.ticket-detail-title h2{margin:5px 0 8px}.ticket-detail-meta{display:flex;gap:15px;flex-wrap:wrap;color:#6c8195;font-size:12px}.ticket-detail-meta span{display:flex;align-items:center;gap:5px}.ticket-detail-badges{display:flex;align-items:center;gap:8px}.ticket-detail-layout{display:grid;grid-template-columns:minmax(0,1fr) 300px;gap:18px;align-items:start}.ticket-detail-main{min-width:0}.ticket-detail-side{display:grid;gap:14px;position:sticky;top:92px}.ticket-thread--professional{padding:0!important;overflow:hidden}.ticket-thread__head{display:flex;align-items:center;justify-content:space-between;padding:16px 18px;border-bottom:1px solid #e5edf5;background:#f8fbfe}.ticket-thread__head h3{margin:0}.ticket-thread__head small{color:#73879a}.ticket-thread__head>span{font-size:11px;font-weight:800;color:#165dff;background:#eaf2ff;padding:6px 9px;border-radius:999px}.ticket-thread--professional .message{margin:16px;border-radius:16px}.ticket-reply-pro{margin-top:16px}.ticket-reply-tools{display:flex;align-items:center;gap:14px;flex-wrap:wrap;margin:11px 0 15px}.switch-inline--danger{color:#b42318}.ticket-customer-card__person{display:flex;align-items:center;gap:10px;margin-bottom:12px}.ticket-customer-card__person>span{display:grid;place-items:center;width:42px;height:42px;border-radius:13px;background:#eaf2ff;color:#165dff;font-weight:900}.ticket-customer-card__person b,.ticket-customer-card__person small{display:block}.ticket-customer-card>a{display:flex;align-items:center;gap:7px;color:#165dff}.ticket-order-card{display:grid;gap:8px}.ticket-order-card strong{font-size:17px}.ticket-sla-card>div b,.ticket-sla-card>div small{display:block}.ticket-sla-card progress{width:100%;height:8px;margin:12px 0}.ticket-sla-card--late{border-color:#f0b8b4!important;background:#fff8f7!important}.ticket-sla-card--late progress{accent-color:#d92d20}

/* Customer tickets */
.ticket-account-heading p,.ticket-user-head p{margin:6px 0 0;color:#72859a}.account-ticket-list{display:grid;gap:11px}.account-ticket-card{display:grid;grid-template-columns:auto minmax(0,1fr) auto;align-items:center;gap:13px;padding:15px 16px;border:1px solid #dce6ef;border-radius:16px;background:#fff;color:#193a58;box-shadow:0 6px 22px rgba(14,43,70,.04);transition:.18s}.account-ticket-card:hover{border-color:#a9c7e8;transform:translateY(-1px)}.account-ticket-card__icon{display:grid;place-items:center;width:44px;height:44px;border-radius:13px;background:#edf5ff;color:#165dff}.account-ticket-card__body>div{display:flex;gap:9px;align-items:center;flex-wrap:wrap}.account-ticket-card__body span,.account-ticket-card__body small{color:#7a8ea1;font-size:11px}.account-ticket-card__body p{margin:6px 0;color:#557087}.account-ticket-card__state{display:flex;align-items:center;gap:8px}.ticket-create-layout,.ticket-user-layout{display:grid;grid-template-columns:minmax(0,1fr) 260px;gap:16px;align-items:start}.ticket-create-guide,.ticket-user-side{display:grid;gap:13px;position:sticky;top:94px}.ticket-create-guide ul{padding-right:20px;color:#60768b;line-height:2}.ticket-reopen-card{display:flex;align-items:center;justify-content:space-between;gap:14px;margin-top:15px}.ticket-reopen-card p{margin:4px 0 0;color:#73869a}

/* Advanced assistant */
.n94-assistant{display:none!important}.n95-assistant{position:fixed;right:22px;bottom:22px;z-index:130;font-family:inherit}.n95-assistant__toggle{position:relative;height:54px;border:0;border-radius:17px;padding:0 18px;display:flex;align-items:center;gap:9px;background:linear-gradient(135deg,#0b2d52,#1667be);color:#fff;font-weight:900;box-shadow:0 18px 42px rgba(12,61,110,.3);cursor:pointer}.n95-assistant__pulse{position:absolute;right:-2px;top:-2px;width:13px;height:13px;border:3px solid #fff;border-radius:50%;background:#22c55e;box-shadow:0 0 0 0 rgba(34,197,94,.55);animation:n95pulse 1.8s infinite}.n95-assistant__panel{position:absolute;right:0;bottom:66px;width:min(420px,calc(100vw - 28px));border:1px solid #d8e4ef;border-radius:22px;background:#fff;box-shadow:0 28px 80px rgba(7,31,56,.26);overflow:hidden;opacity:0;visibility:hidden;transform:translateY(12px) scale(.98);transform-origin:bottom right;transition:.2s}.n95-assistant.is-open .n95-assistant__panel{opacity:1;visibility:visible;transform:none}.n95-assistant__panel>header{display:flex;align-items:center;justify-content:space-between;padding:15px 16px;background:linear-gradient(135deg,#0a2849,#165faa);color:#fff}.n95-assistant__identity{display:flex;align-items:center;gap:10px}.n95-assistant__identity>span{display:grid;place-items:center;width:38px;height:38px;border-radius:12px;background:rgba(255,255,255,.12)}.n95-assistant__identity b,.n95-assistant__identity small{display:block}.n95-assistant__identity small{margin-top:2px;color:#d3e3f3;font-size:10px}.n95-assistant__panel>header>button{width:31px;height:31px;border:0;border-radius:9px;background:rgba(255,255,255,.12);color:#fff;font-size:20px}.n95-assistant__status{display:flex;align-items:center;gap:7px;padding:8px 14px;border-bottom:1px solid #e6edf4;background:#f8fbfe;font-size:10px;color:#506a83}.n95-assistant__status i{width:7px;height:7px;border-radius:50%;background:#22c55e}.n95-assistant__status small{margin-right:auto;color:#8a9aaa}.n95-assistant__messages{height:285px;overflow:auto;padding:14px;background:#f4f8fc;display:flex;flex-direction:column;gap:9px}.n95-message{max-width:89%;padding:10px 12px;border-radius:15px;font-size:12px;line-height:1.85;white-space:pre-line}.n95-message--bot{align-self:flex-start;background:#fff;color:#304a63;border:1px solid #dbe6f0;border-bottom-right-radius:5px}.n95-message--user{align-self:flex-end;background:#165dff;color:#fff;border-bottom-left-radius:5px}.n95-message__action{display:inline-flex;margin-top:8px;padding:6px 9px;border-radius:9px;background:#eaf2ff;color:#145fae;font-weight:900;font-size:10px}.n95-message--typing{display:flex;gap:4px;padding:12px 14px}.n95-message--typing i{width:6px;height:6px;border-radius:50%;background:#8ca3b8;animation:n95typing 1s infinite}.n95-message--typing i:nth-child(2){animation-delay:.15s}.n95-message--typing i:nth-child(3){animation-delay:.3s}.n95-assistant__guide{padding:9px 13px;border-top:1px solid #e6edf4;background:#fff}.n95-assistant__guide[hidden]{display:none!important}.n95-assistant__guide>div{display:flex;justify-content:space-between;font-size:10px;color:#60778d}.n95-assistant__guide progress{width:100%;height:6px;margin-top:6px;accent-color:#165dff}.n95-assistant__quick{display:flex;gap:6px;padding:9px 12px;overflow:auto;border-top:1px solid #e6edf4;background:#fff}.n95-assistant__quick[hidden]{display:none!important}.n95-assistant__quick button{white-space:nowrap;border:1px solid #d5e2ee;border-radius:999px;background:#fff;color:#345674;padding:6px 9px;font-size:10px;cursor:pointer}.n95-assistant__quick button:hover{border-color:#8bb4df;color:#165dff}.n95-assistant__form{display:grid;grid-template-columns:minmax(0,1fr) 40px;gap:7px;padding:10px 12px;border-top:1px solid #e6edf4;background:#fff}.n95-assistant__form input{min-width:0;border:1px solid #d4e0eb!important;border-radius:12px!important;padding:9px 11px!important}.n95-assistant__form button{display:grid;place-items:center;border:0;border-radius:11px;background:#165dff;color:#fff}.n95-assistant__handoff{padding:10px 12px;border-top:1px solid #e7edf4;background:#fbfdff}.n95-assistant__handoff>span{display:block;color:#6b7f92;font-size:10px;margin-bottom:7px}.n95-assistant__handoff>div{display:flex;gap:6px}.n95-assistant__handoff a{flex:1;text-align:center;padding:6px;border:1px solid #d9e4ef;border-radius:9px;color:#315879;font-size:10px;font-weight:800}@keyframes n95pulse{70%{box-shadow:0 0 0 9px rgba(34,197,94,0)}}@keyframes n95typing{0%,60%,100%{transform:translateY(0)}30%{transform:translateY(-3px)}}

/* Admin settings sections */
.assistant-admin-card,.ticket-admin-settings{scroll-margin-top:95px}.assistant-admin-card textarea,.ticket-admin-settings textarea{font-size:12px;line-height:1.9}

@media(max-width:1180px){.ticket-kpis{grid-template-columns:repeat(3,minmax(0,1fr))}.ticket-filters{grid-template-columns:1fr 1fr 1fr}.ticket-filter-search{grid-column:1/-1}.ticket-detail-layout{grid-template-columns:minmax(0,1fr) 270px}}
@media(max-width:900px){.ticket-detail-layout,.ticket-create-layout,.ticket-user-layout{grid-template-columns:1fr}.ticket-detail-side,.ticket-create-guide,.ticket-user-side{position:static}.ticket-kpis{grid-template-columns:repeat(2,minmax(0,1fr))}.payment-options--compact{grid-template-columns:1fr}}
@media(max-width:650px){.ticket-command-head,.ticket-detail-head,.ticket-reopen-card{align-items:flex-start;flex-direction:column}.ticket-kpis{grid-template-columns:1fr}.ticket-filters{grid-template-columns:1fr}.ticket-filter-search{grid-column:auto}.account-ticket-card{grid-template-columns:auto minmax(0,1fr)}.account-ticket-card__state{grid-column:1/-1;justify-content:flex-end}.n95-assistant{right:12px;bottom:12px}.n95-assistant__toggle{width:54px;padding:0;justify-content:center}.n95-assistant__toggle>span:last-child{display:none}.n95-assistant__panel{right:0;bottom:64px}.n95-assistant__status small{display:none}}